SANTA BARBARA, Calif.–(BUSINESS WIRE)–Internet content management software publisher, Solid Oak Software reported today that Symantec Norton Internet Security products are reporting that Solid Oak’s newest product, “CYBERsitter SnoopStick” is Spyware and is thwarting installation and operation.
SnoopStick is a new product in the CYBERsitter line that allows parents to remotely monitor their kids’ Internet access, web page visits, chat sessions, and control Internet access so that they can ensure that sexual predators, cyber bullies, and other undesirables are not attempting to contact their children.
SnoopStick is similar in many ways to Solid Oak’s popular CYBERsitter product already used by millions of parents, except that it ships on a USB stick-type device that allows parents to monitor activity in real time from a remote computer while at work or away from home. Parents can monitor their activities and restrict Internet access for selective services or cut off access completely if necessary.
According to executives at Solid Oak, Symantec’s recent virus definition updates now identify SnoopStick as “Spyware” and will remove it from the computer or prevent its installation. It also destroys the software image on the SnoopStick device itself, making it totally unusable. Since the parent may not know that Symantec’s products have taken some action on their children’s computer, they have effectively overridden security measures that the parent has put in place.
The Wikipedia and generally accepted definition of Spyware is computer software that collects personal information about users without their informed consent. According to Solid Oak Software, SnoopStick certainly does not meet this criterion. If a parent purchases a SnoopStick device to monitor their children’s activities, they do so with informed consent and not only do they have the right, they have the responsibility to do so. Symantec has no place interfering in parental control by taking this ability away from parents.
It is not uncommon for kids these days to have a laptop they take to school and Solid Oak contracts with several computer manufacturers to provide parental control software on laptops used exactly for this purpose. Parents can no longer be simply concerned with what their kids have access to; they have to be concerned with who has access to their kids. CYBERsitter customers have asked for more than just simple content management. SnoopStick gives parents the additional tools they need in today’s world to monitor their children’s activities instantly whether they are in the family room, the classroom, or at the Starbucks downtown, and take immediate action if they feel it necessary.
In the opinion of Brian Milburn, president of Solid Oak, Symantec’s behavior is reckless and irresponsible. “What if a predator or cyber bully contacts a child and the parents have been precluded by Symantec from monitoring a computer they own? Is Symantec going to be held responsible if the child is somehow injured as a result?” he asks. “We were never contacted by Symantec about this. They just decided on their own that a retail product from a responsible and well-known publisher of Internet child protection software is ‘Spyware’ and dangerous. We made every effort to be responsible in SnoopStick’s design. It does not record login names or passwords. It does not record the actual contents of email. It does not monitor keystrokes, nor does it in any way allow access to secure web sites or other protected information,” he says. “This is an extremely important and urgent issue. Parents should know that if they use Symantec’s Norton Internet Security or Norton Anti-Virus on their computers, that their children’s security may be threatened,” he adds.
This is not the first time Solid Oak has had problems with Symantec. In May of 2006, Symantec classified CYBERsitter as Spyware as well. “We have published CYBERsitter continuously for almost 12 years,” says Milburn. “It is still a leading content management product and an extremely valuable and helpful tool for parents, and has been responsible for the apprehension of several sexual predators.” While the CYBERsitter issue was resolved, attempts by Solid Oak to resolve the SnoopStick issue with Symantec have thus far failed.
If asked whether or not SnoopStick could be used for nefarious purposes, officials at Solid Oak would have to admit that this is possible. “But,” says Milburn, “I could do a hell of a lot more damage in a lot less time with a copy of Symantec’s PCAnywhere.”
Symantec’s Security Response definition is available here: http://www.symantec.com/security_response/writeup.jsp?docid=2007-02211 8-2343-99